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Privacy Policy

Hudson’s Tails and Trails

Introduction

This Privacy Policy explains how Hudson’s Tails and Trails collects, processes, stores, and protects your personal information. It outlines the responsibilities of users, the website, and its owners in relation to privacy.

This policy applies to all data shared with us, whether directly via:

www.hudsonstailsandtrails.co.uk
or via email communication.

We may update this policy from time to time. We recommend reviewing it periodically to stay informed of any changes.

Hudson’s Tails and Trails takes user privacy seriously and complies with all applicable UK laws, including:

• The UK General Data Protection Regulation (UK GDPR)

• The Data Protection Act 2018

Cookies

Cookies are small files stored on your computer’s hard drive. They track and store information about your interactions with our website to enhance your browsing experience.

We may use cookies to:

• Remember personal preferences

• Improve website functionality

• Analyse website performance

We use:

• Session cookies (temporary cookies deleted when you close your browser)

• Google Analytics cookies to monitor website usage and improve performance

Google Analytics cookies:

• Track visitor engagement

• Do not collect personally identifiable information

• Store anonymous usage data only

You can disable cookies at any time through your browser settings. Please note that disabling cookies may limit access to certain website features.

Personal Information

When using our website, applications, or services, you may be asked to provide personal information such as:

• Name

• Address

• Email address

• Telephone number

• Account details

We use this information to:

• Administer our website and services

• Process bookings and transactions

• Meet contractual obligations

• Communicate with you

• Provide marketing materials (where consent has been given)

By providing your contact details, you consent to Hudson’s Tails and Trails contacting you via those methods.

We store all personal data securely in accordance with UK GDPR and the Data Protection Act 2018.

You have the right to request a copy of the personal data we hold about you at any time.
To make a request, please contact:

info@hudsonstailsandtrails.co.uk

Special Category Data

Due to the nature of our services involving animals, we may require limited health-related information to ensure safety and appropriate service delivery.

This information is treated as special category data and handled with enhanced protection and confidentiality.

How We Collect Information

We collect information in two ways:

1. Directly Provided Data

You provide this data when you:

• Complete forms

• Make bookings

• Fill out questionnaires

• Contact us via email

• Register on our website

This requires a direct action from you.

2. User Authorised Data

You may give us permission to access information from other platforms (e.g., social media) depending on your privacy settings.

This may include:

• Profile information

• Location data (if enabled on your device)

Data Retention

We only retain personal data for as long as necessary:

• While your account is active

• To provide services

• For customer support reporting

• To meet legal or regulatory obligations

We may retain limited data after account closure if legally required, or to:

• Resolve disputes

• Prevent fraud

• Enforce our Terms and Conditions

Data Storage & Security

• Electronic data is stored on secure servers

• Paper records are converted to electronic storage

• Transaction data is encrypted

While we take appropriate security measures, transmission of data via the internet cannot be guaranteed as completely secure. Any transmission is at your own risk.

Disclosure to Third Parties

We may share your personal information:

• When legally required

• For fraud prevention

• To process payments

• To reduce credit risk

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their practices.

How We Use Your Data

Hudson’s Tails and Trails does not sell or rent your personal information to third parties.

You have full control over your data. You may:

• Request access to your personal data

• Correct inaccurate information

• Request deletion of your data

• Unsubscribe from marketing emails

To do so, contact:

info@hudsonstailsandtrails.co.uk

We may request proof of identity before releasing personal data.

Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email.

Once unsubscribed, you will no longer receive marketing communications from us.

Access to Your Data

You may request a readable copy of the personal data we hold about you.
Please allow up to 30 days for processing.

Contact:
info@hudsonstailsandtrails.co.uk

Policy Updates

We regularly review our data protection practices.
This policy may be updated from time to time.

Any changes will be published on this page.

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